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Clear browser cache & cookies

Possible fix for missing pages or features

Ray Alde avatar
Written by Ray Alde
Updated over a week ago

If you are experiencing issues with pages not loading, blank screen, fields missing, or missing buttons, this may be the result of browser cache not updated. You will need to clear your browser cache to load the latest updates.

In Chrome

Clear browser data with the keyboard shortcut.

  1. On Chrome, press the keys [Ctrl] and [H]

  2. Click on Clear browsing data.

  3. A new window opens. Time Range: All Time. Check the boxes for:

    • Browsing history

    • Cookies and other site data

    • Cache images and files

Clear browser data through the menu.

  1. On Chrome, at the top right, click the three dots

    More
  2. Click More tools > Clear browsing data.

  3. At the top, choose a time range. To delete everything, select All time.

  4. Next to "Browsing History", "Cookies and other site data" and "Cached images and files," check the boxes.

  5. Click Clear data.

In Microsoft Edge

Clear browser data with the keyboard shortcut.

  1. Press the keys [Ctrl], [Shift] and [Del].

  2. A new Window opens. Check the boxes:

    • Browsing history

    • Cookies and other site data

    • Cache images and files

  3. Clear now

  4. Completely close out the browser and re-open

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