Generally, problems submitting a case fall under a few categories:  user permissions, missing information, and web browsers. 

User Permissions 

If you clicked Create a case but received an error message, you may not have permission to submit a case. Doctors may submit cases and must provide their dental license number; additionally, administrators and practice managers may submit cases on a doctor's behalf as long as they belong to the same practice. Check your account settings and find your role in the profile menu.  

Missing Information 

If you started a case but cannot submit, make sure you completed all required information. Missing fields will be noted by this pop up at the bottom of your screen: 

Go to the top of the Rx and check for fields in red. Enter the missing information and finish your case.  

 Web browsers

If you are still having problems, check that you're using a support browser. Arklign does not support any version of Internet Explorer (IE).
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Please see our suggestions for support web browsers. 

If you are creating a rework case for multiple units and the previous item do not populate, resubmit each item individually.
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Did your page freeze after submitting a shipping label request? You should be taken to the FedEx website to print your shipping label. If you cannot get to this screen, check your email as a copy will be sent to you.  
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If your pickup request does not go through, confirm that the requested date is acceptable. Arklign will not schedule pickups if the requested date is: 

The specific error will appear in red under your requested pickup date.  
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Difficulties making a payment can be tied to a few problems.  

Missing Information 

Make sure to complete all required information. You must include the amount of payment, a description, and a valid credit card number.  

Verification Code 

If you have a verified mobile device on file, you will prompted to enter a 6 digit verification code. Should you be unable to receive the code or the code is not working, press “Fill your card details manually” and enter your card information.
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Contact our technical support team at (855) 361-4512 or message us on the help center.  
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