Please note passwords must be reset from your desktop.   

How to reset a forgotten password 

Press Forgot Password? on the sign in page. 

Select method to reset password. 

 

Reset using Email 

Select Email under Reset Password. Enter the email address. Press SEND EMAIL button. 

Check your email and open the email from Arklign. Press PASSWORD RESET button. 

Enter your new password. Check the Show Password box to see the new password you are typing. Press RESET PASSWORD button. 

You will now be able to login using the new password. 

 

Reset using Text (device must be verified prior)  

Select Text under Reset Password. Enter your verified mobile phone number. Press SEND TEXT button. Input 6 digit verification code. Enter new password. Press RESET PASSWORD button.

How to verify your mobile device 

Please note your device must be verified before you can reset your password via text message. 

Click your account name and select Your Account > Security. Enter your device phone number in Verify Mobile Number section. Press VERIFY PHONE button. Input 6 digit verification code. 

 

Changing your password on your desktop 

If you know your current password and would like to update it, you may do so at any time.   

Click your account name and select Your Account > Security. Enter your Current Password in the Change Password section. Enter your New Password. Repeat your new password. Press SAVE PASSWORD. 

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