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Additional Verbiage For Follow Up 5 and 6

Written by Cindy Ouk
Updated over 2 weeks ago

Follow up (FU) Day: 5

Proceed with Upper Only

Hello Dr. [ ],

Please note this case is pending your response.

If we do not receive an update today, we will proceed with the upper only.

Thank you.

Proceed with Lower Only

Hello Dr. [ ],

Please note this case is pending your response.

If we do not receive an update today, we will proceed with the lower only.

Thank you.

Proceed with Rx

Hello Dr. [ ],

This case is urgently pending your response.
If we do not hear from you today, we will proceed to follow the Rx only for this case.
Thank you.

Proceed with Existing Model/Impression

Hello Dr. [ ],

This case is urgently pending your response.
If we do not hear from you today, we will proceed the existing impression/model for this case.
Thank you.

Proceed with Existing Scan

Hello Dr. [ ],

This case is urgently pending your response.
If we do not hear from you today, we will proceed with the existing scan for this case.
Thank you.

Proceed with Current Mounting

Hello Dr. [ ],

This case is urgently pending your response.
If we do not hear from you today, we will proceed with the current mounting for this case.
Thank you.

Proceed with [ ]

Hello Dr. [ ],

This case is urgently pending your response. If we do not hear from you today, we will proceed with [item we are proceeding with ] for this case.
Thank you.

Cancel: Physical

Hello Dr. [ ],

This case is urgently pending your response.

If we do not hear from you today, we will proceed to return the case.

Thank you.

Cancel: Digital

Hello Dr. [ ],

This case is urgently pending your response.

If we do not hear from you today, we will proceed to cancel the case.

Thank you.

Response (R) Day: 6

Proceed with Upper Only

Hello Dr. [ ],

Since we have not heard from you in 5 business days, we will proceed with the upper only to avoid further delays.

Once the lower is ready, please submit a new Rx and resend the case.

Thank you.

Proceed with Lower Only

Hello Dr. [ ],

Since we have not heard from you in 5 business days, we will proceed with the lower only to avoid further delays.

Once the upper is ready, please submit a new Rx and resend the case.

Thank you.

Proceed with Rx

Hello Dr. [ ],

Since we have not heard from you in 5 business days, we will proceed to follow the Rx only to avoid further delays.
If fabrication is compromised, please submit rework case for adjustments.
Thank you.

Proceed with Existing Model/Impression

Hello Dr. [ ],

Since we have not heard from you in 5 business days, we will try our best to proceed with the existing impression to avoid further delays.

If fabrication is compromised, please submit rework case for adjustments.

Thank you.

Proceed with Existing Scan

Hello Dr. [ ],

Since we have not heard from you in 5 business days, we will try our best to proceed with the current scan to avoid further delays.
If fabrication is compromised, please submit rework case for adjustments.
Thank you.

Proceed with Current Mounting

Hello Dr. [ ],

Since we have not heard from you in 5 business days, we will proceed with the current mounting to avoid further delays.
If fabrication is compromised, please submit rework case and send a new bite.
Thank you.

Proceed with [ ]

Hello Dr. [ ],

Since we have not heard from you in 5 business days, we will proceed with [item we are proceeding with] only.

Once the [missing item/info] ready, please submit a new Rx and resend the case.
Thank you.

Cancel: Physical

Hello Dr. [ ],

We've made multiple attempts to contact you and your office for updates and we have not heard from you in 5 business days, we will return this case.
Once the case is ready, please submit a new Rx and resend the case.
Thank you.

Cancel: Digital

Hello Dr. [ ],

We've made multiple attempts to contact you and your office for updates and we have not heard from you in 5 business days, we will cancel this case.
Once the case is ready, please submit a new Rx and resend the case.
Thank you.


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