Step 1: Add Arklign to your scanner before sending your first scan
Connect via Website
1. Go to https://customer.connectcasecenter.com/ and log in.
2. Click My Favorite Contractors
3. Under My Favorite Contractors, click on Search Recipient
4. Select Search Direct, type in Arklign.
5. Click Start search
6. Scroll down to see the Search Results. Click on the orange (+) next to the correct Lab to add to your Account.
7. Once successfully added, Arklign will appear under Recipients at the top of the screen.
Step 2: Send Scans to Arklign
From your Primescan scanner: CEREC/Connect/Primescan 2
1. Log in to your Primescan scanner
2. Select the "Add New Patient" button.
⚠️ Important: The patient's name must exactly match the Rx submission on the Arklign Platform.
3. Define the treatment during the administration phase. Select one of the following:
a. Tooth-Borne crown/bridge
b. Implant-Borne crown/bridge
c. Denture
d. Other (e.g., Reference Denture, Clear Retainer, Nightguard, etc.)
4. Click the
icon at the bottom center of the screen to begin scanning.
After Scanning: Send the Scan to Arklign via DS Core Portal
1. Go to https://r1.dscore.com/#/login and log in.
2. Click Files
3. Check the box next to the case you want to send to Arklign, then click Assign to Project.
✅ Double-check: Confirm the patient's name under the scan image matches the case you want to send.
4. Click Create New Patient.
5. Click Create patient and Assign.
6. Click Patients, type in patient’s name into the search field, then click on the patient's name.
7. Check the box on the scan image, then click Order.
8. Select Custom Impression Tray, then click Continue.
9. Select: Your preferred lab > Both arches then click Continue.
10. Click Continue.
11. Choose the desired return date (typically 8-10 business days).
12. Click Place order.
Step 3: Submit the Case on the Arklign Platform
1. Open a new tab in Google Chrome and go to https://app.arklign.com/
2. Log in by using your company assigned credential (Single Sign On).
3. Hover your mouse over the Action Button in the upper right corner of the screen to Create New Case.